Terms and Conditions
Tennis Excellence - Terms and Conditions - v52017
We at Tennis Excellence (TE) value your custom. To ensure you are provided with the best service possible, please take a moment to read the following Terms and Conditions. It is important to realize that our coaches’ income and livelihood is based purely on hours on court. Our Terms and Conditions therefore reflect this, whilst ensuring we can deliver a professional service at all times.
1.0 Private lessons
Private lessons can be arranged for players of all levels wanting to take their tennis to the next level. Private lessons enable the coach to correct specific areas of the player’s game, to ensure maximum improvement and enjoyment.
1.1 Cancellation policy
Tennis Excellence has a 24 hour cancellation / re-scheduling policy. Cancellations must be notified to the coach a minimum of 24hrs before the scheduled private lesson or the lesson will be charged at normal rate.
We realize that there are many things that come up in people’s day to day lives. While truly sympathetic, we cannot absorb the financial responsibility of last minute cancellations. Coaches and session times have been allocated for booked lessons and unfortunately cannot be rescheduled or cancelled without the required notice. You do however have the option of sending someone else to take the scheduled lesson in your place if you are unable to attend.
In fairness to all clients, this policy is in effect regardless of the reason for the cancellation.
1.2 Payment terms and invoicing
Private lessons can be paid for in cash or by Eftpos at the time of the lesson to the coach or office staff.
Fortnightly invoicing of private lessons can be arranged. A valid email address and mobile number must be provided to setup fortnightly invoicing.
Tennis Excellence offers 14 days payment terms on all invoices. If the terms of the account exceed 30 days from the invoice due date, continuation of private lessons maybe suspended. If for any reason you are unable to comply with this please call the office to make alternative arrangements.
2.0 Program enrolments policy
Enrolments for our group programs must be made online via our website:- https://www.tennisexcellence.com.au/course-enrolments.
Enrolments should be made prior to the start of Term in order to collect the relevant Health and Safety information on players, and ensure our strict class ratios are maintained. Spaces cannot be guaranteed until payment has been made. If for any reason you are unable to comply with this please call the office to make alternative arrangements.
If a program is not at full capacity, enrolments may be allowed during the Term so please call the TE office to discuss on 1300 424 544 or email email@example.com.
If you wish to cancel an enrolment prior to the commencement of Term, a refund will be provided minus a $5 administration fee. If you cancel your enrolment after the start of the Term, a cancellation fee equivalent to 3 lessons is non-refundable.
Every program allows for a minimum and maximum number of participants. Should your child be enrolled in a program that at the beginning of Term does not have the minimum number of children enrolled, TE reserves the right to cancel the program. If available, you will be offered an alternative day/time for the same program. Should you be unable to commit to the alternative day/time offered, you will receive a full refund for your enrolment.
3.0 Make-up lesson policy
Make-up lessons are permitted under the following conditions only:
Absences must be communicated to Tennis Excellence and the request must be made for a make-up lesson,
Make up lessons are offered as a courtesy by Tennis Excellence and are subject to availability of an appropriate and equivalent program place,
A maximum of 2 make up lessons are permitted per Term,
Make up lessons are not transferable to other participants,
Please email firstname.lastname@example.org to arrange a makeup lesson.
4.0 Wash-out and heat policy
All TE Junior programs will run a modified program in the event that it is too hot or heavy rain. It is rare that a program will be cancelled, but if the Centre decides to do this they will notify you via email as soon as possible before the start of the class.
For Squad programs in the event of rain, we encourage players to wear wet weather gear and be prepared to still train if courts are deemed fit for practice.
In the event a parent or player deems the weather conditions to be too extreme for safe participation in any program where possible, we will allow the player to arrange a make-up session (please see 3.0 Make-up lesson policy).
Lessons will always be on unless you are notified of a cancellation.
Tennis Excellence takes privacy extremely seriously. We will only store information relevant for coaching and billing purposes and this is only accessible by the director and administration staff. We will never share your private information with a third party or advertising agency.
Tennis Excellence may take photographs of children whilst they are playing tennis. These photographs may be used in Tennis Excellence’s marketing material including leaflets, posters, the Tennis Excellence website and on Tennis Excellence’s social media pages. If you do not give permission for your child to be photographed please email email@example.com to advise us.
Hi James, I wanted to send you a note to thank you for your coaching of Drew this year. You've been a wonderful coach and mentor for Drew and he has enjoyed every moment of your lessons. The difference in his skill level is remarkable and a real credit to you. We wish you a enjoyable Christmas and look forward to more coaching next year.